"I just wanted to let you know what a stellar job you are doing on our building. We really appreciate all your insight, service, integrity and take charge attitude that you have displayed on our building.
When our water heater broke down you immediately informed us that is was still under warranty and this saved us money. You took the initiative to shop and get us a better insurance rate. Every time we have a vacancy, you have been swift in getting bids and making units rent ready quickly so we can rent faster. I can honestly say that you have exceeded my expectations tremendously.
If you ever need a recommendation from anyone, please have them call me.
Keep up the great work!"
Jeff Louks ~ Vice President of Investments Marcus & Millichap
"Rusty Heyman's company, Archways Property Management, manages my apartment building. They are outstanding in customer service, integrity and expertise in property management. Rusty is very personable and promptly acts on situations that need attention. My residents are also delighted with the change.
I would highly recommend Archways Property Management and Real Estate Services to owners in need of an excellent management company."
Out of State Owner
" I own a 24 unit condo/ apartment building in Encino. I've had the pleasure of working with Rusty Heyman for several years. Rusty was the overall manager of our building. Rusty was very responsive to all our requests, kept the building in AAA condition, and was a true professional. I would highly recommend Rusty Heyman for your management needs."
"Rusty Heyman has managed my apartment buildings for nearly 3 years. I currently own two properties (one in Los Angeles and one in Santa Monica). I recently sold a third property and Rusty was pivotal in assisting my broker and the new owner with whatever they needed to make the transfer of ownership seamless. He has repeatedly gone above and beyond what is expected in order to ensure my properties run smoothly. Rusty makes me feel like I am his only client. He is honest and truly cares about the well being of my properties as if they were his own. He returns calls and emails immediately and always follows through. He responds to tenants needs and concerns quickly. He carries himself in a professional manner at all times. He has calmly negotiated issues that have arisen with tenants so they feel their voices are heard and their problems resolved. He is a creative problem solver and has always had my best interest in mind. My properties have had some challenging tenants over the years and Rusty has been able to give me peace of mind knowing that he can competently and confidently deal with the stress and headaches of property ownership so that I do have to. "
"Rusty does an excellent job managing my property. He handles everything from the smallest details to the largest issues very well. More importantly, his communication and resolution of these issues in a calm, well thought out manner makes working with Rusty on the management of the property so effective."
"Rusty is a hardworking, trustworthy, honest individual. As the site manager for our two apartment buildings he was very competant; he kept the places well maintained, rented up and he was always a pleasure to work with."
"It has been my pleasure to know Rusty Heyman. His performance as a property supervisor is excellent. I have worked with Rusty in my capacity as a property manager for three years. Rusty has earned the respect of his peers and subordinates with his attention to detail and infectious "can do attitude". I would rank him as one of the best supervisors that I have ever had. It's a pleasure working for Rusty."
"As a resident manager, working with Rusty Heyman was a blessing. He was very attentive to details and got back to me right away. He is easy to talk to and can easily explain a situation. No question was too small and no problem too big for Rusty to handle. Rusty was also great with follow thru and following up whether it was a maintenance issue or tenant situation that needed his attention.
The residents at my building recognized him and he knew their name despite all the other units/properties he managed. He was great at multi tasking and while talking to me on the phone would send an email to the owner asking the question to quickly get my situation resolved. He is also very clear in his communications (very important!). He would go through my list of questions and reply right next to them therefore you knew exactly which question was being answered.
I hope to work with Rusty again in the future, I know the properties will be taken care of and he has an eye for details. He is very thorough with paperwork and makes sure he is qualifying good strong tenants. He also has many leasing ideas that he shares with his managers to help us be more creative in the field."